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This privacy statement discloses the privacy practices of No Bills Forever (herein referred as NBF).
At NBF, we place the highest importance on respecting and protecting the privacy of our customers. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our online services. Therefore, as outlined below, we would like to share with you our information practices and other privacy aspects of our NoBillsForever.com.au website. In addition to this policy, use of the service is governed by our Terms of Service.
 
 

How do we protect your personal information?

We work to protect your personal information from loss, misuse or unauthorised alteration by using industry-recognised security safeguards. To protect your personal information from unauthorised access and use, we maintain physical, electronic and procedural safeguards. When you transmit your information to us, it is protected by:

  • A secure Internet connection using secure socket layer (SSL) technology.

  • Encryption during transmission using 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet provided you use a secure browser in a secure computer environment.

  • Keeping your credit card information safe: NBF does not store your credit card information and it cannot be accessed by NBF staff. Your credit card details are encrypted and stored securely by SecurePay to allow NBF to charge your card as required to provide you with the service.

  • All your stored documents are protected behind a server firewall, accessed using your encrypted password.

 

What information do we collect and how do we use it?

When you use our online services, we collect the following types of information:

  • Contact Information that you provide, such as your name, address, phone, e-mail address as part of the enrollment process. We use this information in the event we need to contact you. We may also use your Contact Information together with your purchase history, to send you occasional promotional or marketing communications that may be of interest to you or to invite you to participate in service-related surveys. You may control the use of your Contact Information for promotional, marketing, or survey-related communications by specifying your contact preferences.

  • Bank and Payee Information such as credit card/bank account, and payee information is used to process payments on your behalf from your account. This information is not used for any other purpose.

  • Technical Information such as your IP address, browser type or version, access times, pages viewed, and links selected to help us evaluate web site usage. This information helps us to determine areas of our website that are most helpful to our customers and what areas may need improvement. We use cookies to help us track site usage. We also use cookies to make your visit to our website easier by recognising you when you return or to customizing your user experience.

  • Your bill information, including services usage in bills, is accessible to staff and contractors of NBF only as required to operate the service and to submit you better supplier recommendations as part of our service offering. Aggregate non-identified information such as the number of bills, usage information and storage volumes is available to NBF staff so we can improve the design and operation of the service.

  • We do not collect sensitive information about you.

  • Closed or inactive accounts. If you are a former customer with a closed or inactive account, we treat your information in the same manner that we treat information about our current customers.

 
 

 

How do we collect your personal information?

We may collect personal information about you from the following sources:

  • Enrollment applications, survey responses, and other electronic or paper forms that you fill out in connection with the NBF services;

  • Your use of the NBF website and services (such as when you send a payment), and your interactions with Customer Care, including information you enter or speak, and information transmitted by your computer, mobile phones and other devices you use to connect to the NBF services; and

  • We also collect personal information about you from others, such as credit bureaus, affiliates or other companies (such as identity verification services and consumer reporting agencies) and companies that provide content to the services (such as your billers that provide electronic bills).

 
 

 

When do we share your information?

We understand that you are entrusting us with your personal information. Building that trust, we don't sell, rent, or share any of the personal information you provide to us with outside companies for their promotional or marketing use. There are occasions, however, where we must share your information to provide you with the services you requested or for legal reasons. Descriptions of when we share and whom we may share your information with are provided below.

  • With Service Providers. In some cases, we use third-party service providers to provide a product you order, to fulfill a service you request, or to market one of our products or services. These service providers act on our behalf. For example, we may use service providers to provide customer support or to host our web sites. Service providers are strictly prohibited from using your information for their own purposes. Our contracts only allow service providers to use the personal information we disclose to them to provide you the service you have requested.

  • With Partners. We have limited relationships with third-party business partners to offer you products or services that we believe you may find beneficial. Some of these are co-branded products or services. We clearly identify partner services and sites, so you will know who is receiving your information. When you request any of these partner products or services, you are permitting us to provide your personal information to the partner to fulfill your request.

We may also offer links to partner or other third-party web sites. We do not control the privacy or security practices used on these sites. Before you provide your personal information to these third parties, we recommend that you review their privacy policies to learn more about how they may use your information.

  • Within NBF, including among our subsidiaries. We may share your contact information, and the types of products and services you have purchased from us, among NBF and our subsidiaries (companies that are part of our corporate family through NBF ownership or control). We do not share your verification, bank or payee information with these subsidiaries.

  • Sale of a business. Should we sell, merge, or transfer any part of our business, part of the sale may include your personal information. If so, you will have the opportunity to ask not to receive promotional information following any change of control.

  • For legal reasons. In some cases we may be required to disclose certain information to cooperate with regulators or law enforcement authorities comply with a legal process, such as a court order, subpoena, search warrant, law enforcement request, or as otherwise permitted by law to comply with legal requirements.

 
 

 

Can I opt out of receiving future communication?

We may use your contact information to tell you about other products we think might interest you. However, if you don't want us to contact you for promotional purposes, you can tell us by writing us an email reply. You may also specify your notification preferences by visiting NBF website. We may need to communicate you regarding the usability of our product or critical messages relating to our service or software (such as service messages, subscription renewal notices, critical notices, or legally mandated notices).
 
 

 

How do I update my contact information?

You can review and update your personal information relating to your NBF account at any time to ensure that it is accurate and up-to-date. This can be done by:

  • Sending a request via mail to the following postal address:
    No Bills Forever
    Suite 1A Lvl 2
    802 Pacific Highway
    Gordon NSW 2072

 
 

 

How to deal with NBF Online?

If you visit the NBF website to browse, read or download information, our system will log these visits. These website logs are not personally identifiable, and NBF makes no attempt to link them with the individuals who browse the site.
Your account information is password protected. All your significant actions after log into NBF account are recorded for future references.
We cannot guarantee or accept responsibility for the privacy practices or the content of websites to which we provide links.
NBF is committed to providing the highest quality of services within a trusted environment. Beware of email scams and frauds. We never send emails to you with clickable links back into your account to login or requesting any type of personal details e.g, account name, login details, password, email address. The purpose of these scams is to fraudulently obtain access to your account details and other information. Should you receive any such emails delete the email and notify us immediately by sending that email as attachment to our support email - support@nobillsforever.com.au.
Under no circumstances should you reply to these emails; click on the link provided or enter any of your personal details. If you have mistakenly provided your personal details please immediately contact NBF via support email.
As matter of best practice:
  • Never access NBF sites from a link in an email, particularly sites that require your personal information. Always type in the full web address.
  • When viewing account details check for the locked padlock symbol in the bottom right or top right corner of your browser.
  • Keep your computer up to date with anti-virus, anti-spyware and firewall software.
  • Avoid using insecure computers such as Internet Cafes for secure services.
  • Keep your password secret. Change your password regularly.
  • Regularly check your transactions on our site to ensure that there are no unauthorized transactions.
  • Protect your personal information at all times. Learn to protect yourself online.
  • Be alert to scams. For more information on scams visit www.fido.asic.gov.au or www.scamwatch.gov.au.
 
 
 

 

Will I be notified of changes to your privacy practices?

We may amend this policy at any time by posting a revised version on the NBF website. If we make material changes to any of our privacy policies or practices regarding personal information, we will update our statement and post a notice on our site 30 days before they take effect.
 
 

 

Who can I contact with a privacy question?

If you have privacy-related questions that are not addressed here, please contact us by writing us an email at- privacy@nobillsforever.com.au
 
 

 

NBF Anti-Spam Statement

We do not send spams emails. If any email coming from NBF is not required, please log into your NBF account and update your notifications setting. We respect your privacy.
 
 

 

Please contact us at privacy@nobillsforever.com.au or call us at 1300 WOW NBF (1300 969623) if you have any questions regarding our services or have any special requests or needs.
 
This policy was last updated on 15th Oct 2013.

 

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